Refund policy
We want you to be completely satisfied with your purchase from Casa Chibani. If you're not happy with your order, we're here to help.
30-Day Return Policy:
If you're not satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund.
How to Initiate a Return:
Simply contact us at [rachidh74@gmail.com] within 30 days of receiving your order to start the return process. Please include your order number and reason for the return.
Return Eligibility:
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund. Please allow 3-5 business days for the refund to appear in your original payment method.
Non-Refundable Items:
Some items, such as gift cards and personalized products, are non-refundable unless they are defective or damaged upon arrival.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please email us at [rachidh74@gmail.com].
We're here to help!
30-Day Return Policy:
If you're not satisfied with your purchase for any reason, you can return it within 30 days of delivery for a full refund.
How to Initiate a Return:
Simply contact us at [rachidh74@gmail.com] within 30 days of receiving your order to start the return process. Please include your order number and reason for the return.
Return Eligibility:
To be eligible for a refund, the item must be unused, undamaged, and in its original packaging.
Refund Process:
Once we receive your returned item and verify its condition, we will process your refund. Please allow 3-5 business days for the refund to appear in your original payment method.
Non-Refundable Items:
Some items, such as gift cards and personalized products, are non-refundable unless they are defective or damaged upon arrival.
Contact Us:
If you have any questions about our refund policy or need assistance with a return, please email us at [rachidh74@gmail.com].
We're here to help!
